To provide our products and services to you and perform our contract with you, we use your information in certain cases, such as:
We use your personal information to administer your booking. If the required personal data is not provided, we will not be able to administer your booking. When you make a reservation with us, we will send a booking confirmation by email. On occasion, we may get in touch with you by email or by phone with information related to your stay. This is to respond and handle requests you have made or to assist you and provide you with other relevant information.
We also use your contact information to communicate transactional and materials through email or phone.
1.2. Online Services
As you make enquiries and engage with us, information is gathered about you. In order to assist you and provide with relevant information, we may process your personal information when you communicate with us using our website, via email, contact us or enquiry form or externally
1.3. Direct Communication
We may send you an email related to your upcoming stay, such as how to contact us, and information that we feel might be useful to you in planning or getting the best out of your stay with us.
1.4 Guest Review
We may use your contact information to invite you to write a review after your stay, which may ask for information about the property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can be displayed anonymously.
By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites
2. To provide our products and services to you and perform our contract with you, we collect data about you from other source:
If your booking was made via a third party channel they may also collect your personal information and pass it to us. We may then combine this information with information that was given to us and information we collect about you. This may include information from your travel agent, online companies who’s websites allow you to book various travel services (e.g. Booking.com, Expedia) and other partners. We may use this information for the purposes described in this Privacy Statement.
3. To manage our business for our legitimate interests
“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and products. For example, we have an interest in making sure our communications are relevant to you, so we may process your information to send you emails that is tailored to your upcoming or previous stay(s).
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email email@example.com in mind that if you object this may affect our ability to carry out below tasks for your benefit.
3.1. To offer the best service, we have the ability to retain your contact details should you input them on our website. Such contact details may be used to contact you to assist with your transaction or reservation only. The information you enter into our booking forms may be collected and stored briefly so that we can contact you in relation to the nature of your attempted transaction or reservation, even if you don’t confirm the transaction or reservation. This may be used to call you or send an email and will not use this data for any other purpose, we won’t store it for longer than necessary and we certainly won’t share it with any other company. Our aim is to provide you with the highest level of service that we can.
To better understand how you interact with our websites. Enhance the user experience, and improve the functionality and quality of our services.